Voluntary Replacement Program for USB-C to HDMI Adapters

During regular product audits, Toshiba found a potential quality issue with a component in a specific adapter that was shipped with certain models of Toshiba Portégé X20W notebooks. Therefore Toshiba is offering all affected users a free replacement.

The USB-C to HDMI adapter was shipped with Toshiba Portege X20W models carrying the product code PRT12E-* (where * represents different product code extensions for different product configurations).

USB-C Adapter

To check whether your notebook was shipped with an affected USB-C to HDMI adapter please visit the following Toshiba website


In case your bundled USB-C to HDMI adapter is in scope for the voluntary replacement program, please follow the required steps to register for a free replacement, which will be sent to you.