• Magnia SGxx series: 3 years carry-in
• All other servers: 3 years on-site
All Toshiba servers are covered by a three-year warranty in the country of purchase.
How to access support Step 1: Perform self-diagnosis
• Check if your
PC is charged / connected to the mains and switched on correctly
• Revert the notebook
to its original configuration by removing options and external connections.
• Take into account newly installed software programmes that may be causing
problems and remove them.
• Search our Knowledge Base
for additional trouble-shooting information
Step 2: Note important
In order for the Authorised Service Provider to assist you quickly and effectively,
certain information is required. Please ensure that you have noted the following:
• Product name and model number
• Serial number
• Date of purchase
(as stated on the invoice)
• Nature of the
• Hardware and
• All error messages
that appear on your screen
Step 3: Find an Authorised
The Global Authorised Service Provider web pages will provide you with the name
and address of a Toshiba Authorised Service Provider or a Toshiba National Office,
who will be able to assist you should you have a warranty claim.
Our Frequently Asked Questions database contains information about the Service & Support offered for Toshiba products, including special information per product group. Please use the warranty booklet you received with your Toshiba product as the definitive reference on your product's warranty terms and conditions.
Toshiba provides this information "as is" without
warranty of any kind, either expressed or implied, including, but not limited
to, the implied warranties of merchantability or fitness for a particular purpose.
Toshiba shall not be responsible for the topicality, correctness, completeness
or quality of the information provided. Toshiba is not liable for any damage caused
by the use of any information provided, including information that is incomplete