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Toshiba enhances corporate customer support with launch of two new dedicated services

20th September 2016, Neuss, Germany – Toshiba Europe GmbH today announces the launch of two new support services across the region, Toshiba Business Support Portal and Platinum Support Service. The services are primarily targeted at Toshiba’s corporate customers, and are designed to enhance Toshiba’s services proposition to ensure customers have full peace of mind, not only in the reliability and functionality of their products, but also in receiving quick, dedicated and reliable support when required.

Toshiba Business Support Portal is an online ‘personal assistant’ service which enables companies to track and manage their entire fleet of Toshiba products, from having clear visibility of warranty status to the ability to download the latest drivers and software updates to devices. The Platinum Support Service extends Toshiba’s warranty to include a range of additional benefits, including on-site, next business day repairs, and a Hard Drive Retention Service.

“Today’s businesses are increasingly reliant on their technology to ensure operations run smoothly and efficiently on a daily basis, particularly as mobile working continues to grow and employees need to remain productive and collaborative across a host of locations. We’re extremely proud of the reliability of our products, but understand that customer care is an integral part of this. The launch of our two new, corporate-focused services demonstrates our commitment to ensuring Toshiba’s support continues to meet the needs of customers in this evolving landscape” says Sonja Braun, Head of Services EMEA, B2B PC, Toshiba Europe GmbH.

“Toshiba Business Support Portal is a comprehensive and easy-to-use tool which will save customers time and resources when managing their IT estate, while the Platinum Support Service takes our warranty offering to the next level with first-class support, including a next business day repair service, to ensure any disruptions are managed in the quickest and most efficient manner for the customer” added Sonja Braun.

Toshiba Business Support Portal

Toshiba Business Support Portal is a tool designed to give customers simple management of their IT estate, all in one place, enabling them to register and keep track of their assets to ensure they are running to their full potential. This includes being able to directly log and track service requests, including the status of any repairs, as well as providing quick access to technical knowledge documents should the customer require guidance on their product.

Recent Toshiba research found that one-third (33%) of European IT decision makers view the management of software upgrades as the biggest challenge for their department, so a primary objective of the Toshiba Business Support Portal is to simplify this. Businesses will have the ability to track all of their registered Toshiba devices, with visibility on their warranty status and latest software and driver downloads, so if a device needs to be updated they can easily identify it and administer the appropriate update to ensure their fleet is always as up-to-date, functional, and secure as possible.

Platinum Support Service

Toshiba’s Platinum Support Service provides an exclusive array of services to minimise downtime for a business in the event of any issues. This is centered around the on-site, next business day hardware repair service – delivered through a Toshiba certified professional – as well as remote telephone diagnosis service to determine, and potentially rectify, any issues in advance where possible. The function also offers a Hard Drive Retention Service, providing peace of mind that data and information stored on the device remains safe and retrievable in the event of a failure.

The service is valid to customers across all countries in which the service is available regardless of where a laptop is purchased, so multi-national firms are covered across all locations in the region. Customers of the Platinum Support Service also have access to a dedicated account manager and the Toshiba Business Support Portal for full estate management. Upgrade options such as a Battery Replacement Service and Docking Replacement Service are also available.

The launch of the new services is a further example of Toshiba’s commitment to the mid-size and corporate markets, following on from the company’s successful ‘Make IT work’ campaign aimed at the same market. They add to existing support available, including Toshiba’s Reliability Guarantee , which guarantees free repair of a device if it breaks down within one year of purchase, as well as your money back – ensuring businesses are covered for all scenarios in the most convenient, efficient, and cost-effective way.

Availability

Platinum Support Service is available across 19 European countries, with the possibility of roll-out in further EMEA countries available upon request. Platinum Support Service is valid on devices within Toshiba’s Satellite Pro, Tecra and Portégé ranges, as well as on selected Toshiba business tablets. The Toshiba Business Support Portal is available across EMEA.

-ENDS-

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About Toshiba

Toshiba Corporation, a Fortune Global 500 company, channels world-class capabilities in advanced electronic and electrical product and systems into three focus business fields: Energy that sustains everyday life, that is cleaner and safer; Infrastructure that sustains quality of life; and Storage that sustains the advanced information society. Guided by the principles of The Basic Commitment of the Toshiba Group, “Committed to People, Committed to the Future”, Toshiba promotes global operations and is contributing to the realization of a world where generations to come can live better lives.

Founded in Tokyo in 1875, today’s Toshiba is at the heart of a global network of 550 consolidated companies employing 188,000 people worldwide, with annual sales surpassing 5.6 trillion yen (US$50 billion). (As of March 31, 2016.)

1Subject to the Terms and Conditions. Selected countries only. Should your laptop break within one year of purchase, the customer may be eligible to claim a free Standard Warranty repair and a refund of the purchase price. Claims can only be made if the laptop has been registered within 30 days of purchase. Visit www.toshiba.eu/generic/reliability/ for full Terms and Conditions.

To find out more about Toshiba, visit www.toshiba.co.jp/index.htm

Published: 20 Sep 2016